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Returns and Exchanges

Returns

In addition to your legal rights, Kouamo allows you to return our products and get a full refund if you simply change your mind. Please notify us in writing within 14 days of receipt of the products by email to contact@kouamo.com or via our online form.

Then you have another 14 days after your notification, to return the item(s) to us in its original condition and packaging, unused and with tags attached 

Several types of goods are exempt from being returned. 

  • Gift cards
  • Downloadable software products
  • Bespoke and made-to-order items

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned but without notification or the written notification has been made more than 14 days after the receipt of the goods.

Faulty item(s) 

Although we value quality and well-made products at Kouamo and all reasonable care is taken in packing orders, Kouamo will be happy to exchange or fully refund any faulty or damaged products providing 

  • You have not damaged or misused the product(s) accidently or otherwise. 
  • You caused damage by your own attempts to repair the products.
  • You knew about the faults before you bought the products.

To exchange or claim a full refund, you will need to notify us within 30 days of the delivery of the product(s) by email at contact@kouamo.com or via or online contact form. Then you will have 14 days to send us the faulty product in order for us to process the exchange or the refund.

Shipping

To return your product, you should mail it to: Studio E7,Cockpit Arts, Northington street, London GB WC1N 2NP

You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We strongly recommend you return any items via recorded post. We don’t guarantee that we will receive your returned item. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you chose a different delivery than our standard one, the basic delivery fee will be refunded in addition to the full price of the item

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kouamo.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

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