Kouamo allows you to return our products and get a full refund if you simply change your mind. Please notify us in writing within 14 days of receipt of the products by email to firstname.lastname@example.org or via our online form.
Then you have another 14 days after your notification, to return the item(s) to us in its original condition and packaging, unused and with tags attached.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned but without notification or the written notification has been made more than 14 days after the receipt of the goods.
Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 10 working days of receipt of the goods.
Your refund will then be processed within 48 hours, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For additional information, review our returns policy in its entirety.