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Delivery information

Delivery Information

FREE UK Delivery over £40 ( 2nd Class Signed For - up to 3 working days)
UK Delivery under £40 = £1.85 - £16.30 (based on weight and courier delivery, next day and tracked delivery available)
Europe Delivery = £16.66 (between 2 - 10 working days)
Rest of the world Delivery = £20.00 (up to 15 working days)

If you order several items the delivery will be based on the weight of the items.

All of our shipped items require signature on delivery and are tracked.

Most in-stock items ship within 48 hours of ordering; however, some orders may take up to 72 hours to process. Please note that we do not ship on Saturdays, Sundays or bank holidays. Once dispatched, please allow up to 5 working days for UK orders, 10 working days for EU orders and 15+ for rest of the world unless otherwise specified. 

Occasionally, items may be backordered. You will be, in the event of a backorder, provided an approximate date of shipment within ten days of placing your order.

Postage & Packaging

The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage by UK Royal Mail, UK Parcelforce or courier to both home and overseas destinations.

We provide an estimated lead-line for made-to-order and bespoke products.

Our postage and packaging rates are displayed on our website and are subject to change without notice. However, once we have accepted your order we will not change the price that applies to such an order.

Delivery

The companies we work with deliver within the normal working hours of 9am – 5pm, Monday to Friday. All shipments will require a signature upon delivery.  

In case of non-delivery within the advised times, you should contact us by email at contact@kouamo.com or via our online form. We will answer within 48 hours and let you know where is your product.

Duties & Local Taxes

Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

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